Shipping & Returns

Standard UK delivery

Standard UK delivery is FREE. Delivery is Second Class via Royal Mail and a signature is required. Orders will be posted on the same day (if Mon-Fri) or first working day order is received (if Sat or Sun). Please allow 2 – 4 working days for delivery.

First Class UK delivery

Delivery is First Class via Royal Mail and a signature is required. Orders will be posted on the same day (if Mon-Fri) or first working day order is received (if Sat or Sun). Please allow 1 – 3 working days for delivery. Cost is £4.99

Next Day UK delivery

Delivery is Special Delivery via Royal Mail and a signature is required.  Orders will be posted on the same day (if Mon-Fri) or first working day order is received (if Sat or Sun). It will be delivered by 1pm the next day. Cost is £6.99

International delivery

We currently only deliver within the United Kingdom, North America and Australia.

For international orders, the actual price charged for goods will be subject to the exchange rate applied by the customers credit/debit card company.  We strongly advise customers outside the UK to check currency exchange rates between GBP and the local currency before placing an order.

International delivery costs are £5.90 and will be via Royal Mail International Tracked. Delivery times will vary around the world, but please allow between 5 – 14 days.

Returns

If you wish to cancel your order, you must notify us within 14 days of receiving the goods by emailing orders@asimisilver.co.uk.

You then have a further 14 days from the date you notify us of cancellation to return the goods.

1. Returning Goods

  • Items must be returned unworn, unused, and in their original condition, with all original packaging included.
  • Returns are made at your own cost unless the item is faulty or not as described.
  • You are responsible for the goods until they are received by us. We recommend using a tracked service and retaining proof of postage.

2. Refunds

  • We will process your refund within 14 days of receiving the returned goods, or (if earlier) within 14 days of receiving evidence that the goods have been returned.
  • Refunds will be made using the original payment method.
  • We may reduce your refund if the value of the goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics, and functioning.

3. Delivery Costs

  • If you cancel your order, we will refund the cost of standard delivery.
  • Where a premium delivery service was selected, we will only refund the cost equivalent to standard delivery.
  • If delivery was offered free of charge, we reserve the right to deduct our standard delivery cost  from your refund.

4. Faulty or Incorrect Items

  • If goods are faulty, not as described, or unfit for purpose, you are entitled to a full refund, repair, or replacement in line with your rights under the Consumer Rights Act 2015.
  • In such cases, we will reimburse reasonable return postage costs. Please retain proof of postage.

5. Cancellation by Us

We reserve the right to cancel your order where:

  • Items are unavailable
  • We are unable to deliver to your location
  • There has been an error in pricing or product description

If we cancel your order, we will notify you promptly and issue a full refund using your original payment method.

6. Statutory Rights

Nothing in this policy affects your statutory rights.